Agency Service Plan

Mission:

The Mission of Healing Hearts is to provide quality mental health and addiction services to restore and transform relationships in an environment of integrity and care.

To our employees, we are committed to offering an enviable internal culture and environment that encourages and supports both professional and personal growth in which they are proud. To our customers, we are committed to developing partnerships with physicians, professionals, and payers within the communities we serve through the delivery of high quality specialty behavioral health services at affordable costs while always putting the client first.

Vision Statement:

Healing Hearts will be an innovative business leader in providing holistic care that is accessible to the community, benefiting the client and collaborating with our partners in Richland and Franklin Counties.

Counseling Philosophy/Goals:

To meet our clients where they are, providing the appropriate level of care, that they may lead a fuller and more meaningful life.

Services Provided (SUD and Mental Health):

General Services which includes Medical Services, Assessment, Individual Counseling for Mental Health and Substance Use Disorder (SUD), Crisis Intervention, SUD Case Management, and SUD Group Counseling. These services are all provided during regular business hours, from 9-5pm Monday through Friday. Additional times are provided for Group counseling on three evenings: Monday, Tuesday and Thursday from 5:30 pm – 8:36 pm, and on Saturdays from 9:30 am to 12:36 pm. Appointments with the Medication Assisted Treatment provider is scheduled on Tuesdays and Thursdays, and once a month on Saturdays from 9 am to 5 pm.

Medical Services / Medication Assisted Treatment (MAT Program)

Healing Hearts has a Medication Assisted Treatment program. We have a medical director on staff over Mansfield and Reynoldsburg locations. We collaborate with other area clinics to provide medication for our clients. We currently use suboxone, subutex, and vivitrol as our medication assisting treatment. Depending on the level of care a client needs, we can make arrangements for a detox or a residential program; or, the client can join our treatment in a Partial Hospitalization Program, an Intensive Outpatient Program or Outpatient Program. The typical steps to be accepted in our MAT program is as follows: A client’s insurance will be confirmed, and they will be scheduled for an assessment. A treatment plan will be developed. The client will be provided with information to get lab work. The client will begin attending our group and be scheduled with a medical professional. To be a client in our MAT program, we have requirements on group and individual counseling attendance, urinalysis results and medication audits. Any attempts at diverting medication will result in immediate termination from the program. The program typically follows this outline: attendance of an orientation; attend PHP 5 days a week; or, attend an Intensive Outpatient Group three times per week; or attend an Outpatient Group (dependent on identified ASAM level of care); complete one hour of individual counseling per week; complete medical visits and complete urinalysis testing and medication audits as requested.

Behavioral Health Counseling and Therapy (Individual Counseling)

Healing Hearts will provide counseling for individuals by focusing on the treatment of their Substance Use Disorder or Mental Illness/Emotional Disturbance. These counseling sessions will be a series of time – limited, structured sessions that work toward the goals outlined in the treatment plan. Behavioral health counseling and therapy service shall be provided and supervised by Healing Hearts staff who are qualified according to the Ohio Administrative Code.

SUD and Mental Health Assessment

Healing Hearts clinicians will provide an SUD or Mental Health assessment prior to providing services, or when significant changes occur. An assessment will include: information gathering to assess the individual’s needs, determining appropriate service/treatment based on identification of presenting problem(s), evaluation of mental statuses, formulation of diagnostic impression. Assessment outcome will include: need for care, recommendation for services/treatment, and/or need for further assessment. All will be shared with clients.

Healing Hearts will have an assessment that includes: Psycho-social history and assessment, Presenting problem, Diagnostic impression and treatment recommendations. Other areas in the assessment are determined by Healing Hearts, and listed in the Ohio Administrative Code. The assessment service shall be provided and supervised by Healing Hearts staff who are qualified according to the Ohio Administrative Code.

Other Services

Healing Hearts counselors will work in conjunction with other agencies within the scope of the community mental health board service district, to ensure the most therapeutic support of the individuals served. If an individual has a case open with Children’s Services, Healing Hearts will be proactive in facilitating the individual to seek reunification with the child(ren) in a healthy manner. Healing Hearts will also assist each individual to pursue social and recreational skills to assist in developing healthy relationships with friends and family. All service shall be provided and supervised by Healing Hearts staff who are qualified according to the Ohio Administrative Code.

Types of Therapies:

EMDR

Eye Movement Desensitization and Reprocessing (EMDR) therapy is an integrative psychotherapy approach that has been extensively researched and proven effective for the treatment of trauma. EMDR has standardized protocols that has helped millions of people of all ages relieve many types of psychological stress.

Cognitive Behavioral Therapy

In all human beings, thoughts, emotions and behaviors have a fundamental connection. Cognitive behavioral therapy helps identify and modify dysfunctional thoughts and behaviors that underlie symptoms of co-occurring mental illness and substance use disorders. Therapeutic techniques focus on ways to change negative thoughts, patterns, and resultant behaviors.

Motivational Interviewing

Motivational interviewing is a goal-oriented, participant-focused process that engages individuals in the treatment process, decreases ambivalence and encourages increased personal drive. This counseling style helps participants develop coping skills, insight, and behavior that enhance their recovery and their sense of personal importance.

Treatment Therapies (SUD):

Matrix (Intensive Outpatient Programming)

The Matrix Model provides a framework for engaging abusers in treatment and helping them achieve abstinence. Clients learn about issues critical to addiction and relapse, receive direction and support from a trained therapist, and become familiar with self-help programs.

Treatment materials draw heavily on other tested treatment approaches and, thus, include elements of relapse prevention, family and groups therapies, drug education, and self-help participation.

Detailed treatment manuals contain worksheets for individual sessions; other components include family education groups, early recovery skills groups, relapse prevention groups, combined sessions, urine tests, 12‐step programs, relapse analysis, and social support groups. A number of studies have demonstrated that participants treated using the Matrix Model show statistically significant reductions in drug and alcohol use, improvements in psychological indicators, and reduced risky sexual behaviors associated with HIV transmission.

Facing Addiction (Aftercare)

Our continuing care program is based on Dr. Patrick Carnes’ 30 Task Model of recovery, an evidenced based program utilizing his workbook, “Facing Addiction”, and the “Recovery Zone”. Clients who participate in this level of treatment and complete the 30 tasks (see attached) have an 87% probability of leading a healthy, recovery based life. Healing Hearts Counseling Center is the first agency in Richland County to use Carnes’ 30 task model.

Living in Balance

Living In Balance is a research based, flexible, practical, and user-friendly substance abuse treatment curriculum that helps clients address issues in lifestyle areas that may have been neglected during addiction. The Living in Balance core curriculum includes twelve sessions that address basic issues commonly faced by clients in early recovery. Sessions address drugs of abuse, relapse prevention, self-help programs, mental and physical health, emotional and social wellness, sexual and spiritual health, daily living skills, and vocational and educational development.

Healing Hearts Staff:

See Company Organization Chart.

Clientele Served:

Healing Hearts serves adults needing Mental Health and/or Drug and Alcohol Services. Please see our “Characteristics of Population Served” handout for additional information. In May, 2020 a survey was conducted of our current clients and below you will find characteristics of those we serve.

Healing Hearts is a for-profit substance use and mental health disorder agency that serves clients primarily in Richland County, but also in Franklin County. Almost three-fourths of the clients are between the ages of 31 and 50 and over half (60%) are female. About half (45%) have had legal issues within the last six months. Approximately 90% of the clients rely on Medicaid for their physical and behavioral health services. While 80% of our clients believe their housing is stable, 62% rely on government assistance and only 59% are responsible for taking care of their dependents. Although almost 90% have a high school diploma or GED, 32% of the clients don’t work and less than 10% have jobs in a trade or skilled job.

Healing Hearts Counseling Center’s Agency Service Plan shall be available for review by persons served, their family, significant others, and the public.

“We are an equal opportunity employer and an equal service provider”

Certified by the Ohio Department of Mental Health and Addiction Services

Update August 2020